This is a test of LibreOffice word processing.
I have been obsessed with customer satisfaction lately.
I don’t like shopping at my local Safeway anymore and last Friday I let them know it. There are seldom enough checker or baggers and the woman at self-checkout is snarly (an employee complained about her too), and that usually doesn’t operate at full capacity either. So just leave me alone, it is a good company with good products and prices, and I’ll be fine…
It almost never works that way. Some of the items or specials you can’t just scan as they have coupons or codes or something, so an actual person helps. But the biggest problem is things ringing up wrong, and it almost never happens in a customer-favorable way. Usually they are items with significant savings and I have more than one. The bad/undependable checkout staffing means, maybe half the time, I don’t notice it. Even if I do, I am tired of the arguments. If I don’t notice it immediately, I have to go back, first I have to re-check the shelf, then go and wait and argue… There is never anyone staffed there. Maybe I have to wait while they go check the shelf.
And then something is supposed to be free or credited, no? What, for the store/manager, is the incentive to correct it otherwise? And for the customer/me, this was all so I could get it at the displayed price anyway? It is so common it could be called intentional, or allowed.
(A bit more on the if it rings up wrong it is free thing. I heard that from employees at this store before, until they were corrected. Stores do it and customers expect it. Preach.)
Unemployment is down… At one point, maybe two or three months ago, they had a big sign saying they’re trying to hire. It is a company-owned store and Denver is big and growing. It appears that, overall, it is just not a big enough concern.
“You can pick it up next time you are in the store,” the manager said. It does make me think about the community presence and the assumption that I’ll be back. Me too. I do not enjoy berating these women—they are all women—who are the same people I often see in the store. Now I am known as “the grape juice guy.”
I also do not like not having control over what goes on my credit cards.
So maybe it is not a nice place to work. What did the assistant manager say, they are “minus 17.” Perhaps it is a bit of a tough labor market, but I bet there are people at Safeway who know how to staff a store. I think it is like a lot of things—you have to find people who want to do it.
Next, the scam internet seller. Bank of America. Tanga. I heart consumer behavior!


