I want to be a litigator

American National

Sept 12 filed claim. Thursday. I asked and was told, employee adjuster. My policy does not provide for an “independent” adjuster; it uses the word “we” which means American National employee.

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This problem began to be revealed when I started receiving texts and calls from people impersonating an American National insurance adjuster. I made a homeowners claim on Sept 12. Unknown to me, I received the first the next day and then more on Sunday. I discovered them the middle of the next week and responded. Finally I had to tell the person–please, no texts. I called, no answer, and no reply.

Then I started receiving email from a gmail account marked as a probable scam. I could no records for an insurance adjuster, licensed or not, or any existence at all for this person on the internet. I notified Mr. Anthony Britton (with effort). Some time later, I received word from Mr. Britton that this person is my adjuster and I am to communicate with him electronically. Weeks later, I never heard from him or anyone else and I received a letter with Mr. Britton’s name; I must call or email immediately. I spent hours trying to do so. Again I was informed this person is my adjuster.

I asked again for someone from American National per my policy. A man who promised to get back to me and never did said “We don’t have anyone.” When I first made the claim I asked this too and was told I would be contacted by an American National employee as adjuster. Since then I have repeatedly asked Mr. Britton not to give my information, meaning everything, to anyone outside American National. This is not allowed per my policy, communicating with these suspicious people is not required, and this policy is to be serviced by “we, ” meaning American National employees or a supervised, vetted, and subject to American National policies, security, and communications standards person.

While my cooperation with such a person is not required per the policy, I have allowed it to happen and have tried hard to make it work. My residence has always been available to these vendors and they have failed to show for numerous appointments. I have repeatedly communicated that M-F 9-5 is available for weeks. Neither Mr. Britton, anyone else, or even a drone has made an effort. Mr. Britton has been copied on emails and has refused to supervise the contractors or confirm an appointment. It has become so difficult that even volunteered to take pictures myself, even though my policy says nothing about pictures. The home and the roof is there to see and I cannot hide it.

Now Mr. Britton accuses me of failing to make an inspection available to “we,” meaning American National. American National needs to do it as soon as possible.

I encourage American National and/or Mr. Britton to review every text, phone call, letter, and email sent or received by me during this policy service request. Everything I describe here and more is documented.

In summary, I ask again that American National enforce and service the policy. Should they require outside contractors, they must be supervised and comply with the terms of the contract also.